|The Joint Commission
Since January 2006, The Joint Commission has required hospitals and other health care organizations to document each patient's language and communication needs in the patient's medical record, along with other key patient information. Since that time, The Joint Commission has worked diligently on improving the Standards of Care to ensure that the right os patients who are most vulnerable to not having their communication needs be met be upheld.
The Joint Commission Webinar, held Tuesday February 17, 2009 "Call to Action: Improving Care to Communication Vulnerable Patients" is available to you as an audio file. <click here> In the webinar, we discussed simple strategies to help incorporate "patient communication" into routine practice.
Help your institution meet The Joint Commission's new 2011 Standards of Care on Patient-Centered Communication by establishing effective patient communication with the EZ Board by Vidatak.
PC.02.01.21 The hospital effectively communicates with patients when providing care, treatment, and services.
EP 1 The hospital identifies the patient’s oral and written communication needs, including the patient’s preferred language for discussing health care. (RC.02.01.01, EP 1)
Note 1: Examples of communication needs include the need for personal devices such as hearing aids or glasses, language interpreters, communication boards, and translated or plain language materials.
EP 2 The hospital communicates with the patient during the provision of care, treatment, and services in a manner that meets the patient’s oral and written communication needs. (See also RI.01.01.03, EPs 1-3)
Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. Oakbrook Terrace, IL: The Joint Commission, 2010 (p.67).